Information
Sharing information with the client
Once trust has been established, our staff actively listen to a client’s full story, aiming to empathise with client experience and collect information that is relevant to determining the support needs of the client. Our staff are then able to provide accurate and individualised information to their clients that will adequately support them on their journey.
Empowerment
Empower the client to achieve their goals
Our staff empower and build the capability of our clients to take the steps they need to achieve their individual goals. We do this through by listening to their stories, providing them with information about and access to services and supports and providing them with support throughout their entire journey, therefore reducing the barriers that clients may face when seeking support for family violence related issues.
Referral
Warm refer clients to services that meet their needs
When the client is ready, our staff will connect them to the services that are most relevant to their individual needs through a warm referral process using SASFVs existing connections and networks. This may include scheduling and attending appointments with clients and following up with clients and services to ensure client needs are being met.